OOZZIO RETURN POLICY
All returns must be approved by Oozzio and must have a RMA # issued by a representative of Oozzio.
30 DAY “HASSLE-FREE” RETURN POLICY
Oozzio will accept returns for any merchandise provided it is in the original packaging and has not been used or altered in any way within 30 days of receipt of order. Oozzio also reserves the right to refuse a return for any special or custom order item. An RMA # must be issued by a Oozzio representative and credit will be issued upon receipt and inspection by Oozzio. A restocking fee of up to 25% may apply to special order, custom, or non-stock merchandise. The merchandise must be returned in the original packaging and in saleable condition and must be shipped at the customer’s expense and insured for the cost of the merchandise. Please do not place any postage, write upon, or in any way alter the manufacturers packing of merchandise. If the item is returned in non-saleable condition, Oozzio reserves the right to not issue credit or return to the customer. Once an item is used we will not accept a return on it. Oozzio reserves the right to refuse any return.
While we strive to have no mistakes, we realize that we are not perfect and mistakes do happen. If the wrong merchandise was shipped or the merchandise was defective, please let us know immediately and we will correct the situation at our expense. We will send the correct items along with a return label for shipping the incorrect items back to our warehouse. Unfortunately, we cannot issue shipping refunds on return items under any other circumstance.
Unfortunately, there are times when a package will arrive to a customer in a less than perfect condition. While we attempt to take every precaution to avoid merchandise being damaged in shipping, once the product leaves our warehouse, it is the responsibility of the delivery company to deliver your package undamaged. If an item arrives damaged, please notify us within 24 hours and if possible, refuse delivery of item from the delivery service. If the damage is concealed by the packaging and found upon opening the package, please document all packages and contact us within 24 hours. We will take all possible steps to replace your merchandise as quickly as possible and will handle all claims with the delivery service.
Oozzio is more than happy to exchange items. All exchanges must be issued a RMA # by a representative of Oozzio. These items must meet our return criteria of being in saleable condition upon return to Oozzio. Once the items are received and inspected by Oozzio, the items that need exchanged will be sent out to the customer. All shipping cost associated with exchanges are at the customer’s expense.
All products that have a manufacturer warranty are covered by that warranty from manufacturer defects and covered for the specified amount of time in the manufacturer warranty.
No credit will be issued to customer until the returned item (with approved RMA #) is received and inspected by a representative of Oozzio. Once received and inspected, the credit for the return or exchange will be made using the payment method selected by the customer. No credit will be issued for shipping costs on returns unless the return is based on an error caused by Oozzio.
HOW TO PROCESS A RETURN
- Check Your Package – All returns must be in the ORIGINAL PACKAGING, as well as in saleable condition. Any packaging materials, manuals, accessories, warranty cards and documentation originally sent must be included in the return package. In the event that the returned package does not meet the guidelines listed above, Oozzio reserves the right not to honor the return.
- Contact us for a Return Merchandise Authorization (RMA #) – In order to process our customers returns as quickly as possible and without hassle, we require ALL returns to be accompanied by an RMA #. To obtain an RMA # and any other return information you might need, please email us at firstname.lastname@example.org
- Ship Your Return – We want your return experience to be “hassle-free”. Because of this, we strongly recommend that you insure your package for the purchase price of the product so that you are covered in the event of your package being lost or damaged in transit. We also recommend using UPS to return your package as they provide traceable shipments and proof of delivery which guarantees that your package is delivered back to us. Please understand that shipping charges are non-refundable and Oozzio is not responsible for any packages lost or damaged during transit.