Locations in California. We have temporarily suspended shipping to California addresses as we work to update our systems and product information to notify customers of potentially harmful chemicals in products that we sell as outlined in Proposition 65.
All returns must be approved by Oozzio and must have an RMA # issued by a representative of Oozzio.
Oozzio will accept returns for any merchandise provided it is in the original packaging and has not been used or altered in any way within 30 days of receipt of order. Oozzio also reserves the right to refuse a return for any special or custom order item. An RMA # must be issued by an Oozzio representative and credit will be issued upon receipt and inspection by Oozzio. A restocking fee of up to 25% may apply to special order, custom, or non-stock merchandise. The merchandise must be returned in the original packaging and in a saleable condition and must be shipped at the customer’s expense and insured for the cost of the merchandise. Please do not place any postage, write upon, or in any way alter the manufacturers packing of merchandise. If the item is returned in a non-saleable condition, Oozzio reserves the right to not issue a credit or return to the customer. Once an item is used we will not accept a return on it. Oozzio reserves the right to refuse any return.
While we strive to have no mistakes, we realize that we are not perfect and mistakes do happen. If the wrong merchandise was shipped or the merchandise was defective, please let us know immediately and we will correct the situation at our expense. We will send the correct items along with a return label for shipping the incorrect items back to our warehouse. Unfortunately, we cannot issue shipping refunds on return items under any other circumstance.
Unfortunately, there are times when a package will arrive to a customer in a less than perfect condition. While we attempt to take every precaution to avoid merchandise being damaged in shipping, once the product leaves our warehouse, it is the responsibility of the delivery company to deliver your package undamaged. If an item arrives damaged, please notify us within 24 hours and if possible, refuse delivery of the item from the delivery service. If the damage is concealed by the packaging and found upon opening the package, please document all packages and contact us within 24 hours. We will take all possible steps to replace your merchandise as quickly as possible and will handle all claims with the delivery service.
Oozzio is more than happy to exchange items. All exchanges must be issued an RMA # by a representative of Oozzio. These items must meet our return criteria of being in a saleable condition upon return to Oozzio. Once the items are received and inspected by Oozzio, the items that need to be exchanged will be sent out to the customer. All shipping cost associated with exchanges are at the customer’s expense.
All products that have a manufacturer warranty are covered by that warranty from manufacturer defects and covered for the specified amount of time in the manufacturer warranty.
No credit will be issued to the customer until the returned item (with approved RMA #) is received and inspected by a representative of Oozzio. Once received and inspected, the credit for the return or exchange will be made using the payment method selected by the customer. No credit will be issued for shipping costs on returns unless the return is based on an error caused by Oozzio.