Phone: 217-607-5850

Free shipping on non-freight orders over $99!

Shipping & returns

Locations in California. We have temporarily suspended shipping to California addresses as we work to update our systems and product information to notify customers of potentially harmful chemicals in products that we sell as outlined in Proposition 65.

Shipping Costs

While we strive to have no mistakes, we realize that we are not perfect and mistakes do happen. If the wrong merchandise was shipped or the merchandise was defective, please let us know immediately and we will correct the situation at our expense. We will send the correct items along with a return label for shipping the incorrect items back to our warehouse. Unfortunately, we cannot issue shipping refunds on return items under any other circumstance.

Tracking UPS Shipments

Once an order has shipped, you will receive an email with the tracking number(s) of your package(s).

Tracking FedEx Shipments

Once an order has shipped, you will receive an email with the tracking number(s) of your package(s).

Tracking Freight Shipments

Heavier items will ship via one of our freight carriers. Once the material has shipped, you will receive an email with the tracking number(s) of your package(s). Your email will contain an estimated delivery date. Please note that the date provided is an estimate, and you are not guaranteed delivery on this date. The freight company will call you at least 24 hours in advance of delivery to schedule a drop-off time. You may also call the freight company directly to schedule. Please reference your tracking number when calling.

Shipping Information Entry

UPS and FedEx do not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. If special instructions are necessary, please enter them on the checkout page in Special Instructions.

Customers are responsible for entering the correct shipping information. If UPS cannot find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to Oozzio and re-shipping the package to the correct address will be the responsibility of the customer. If after the package returns to Oozzio, a customer decides not to re-ship, the order will be subject to standard return policies including restocking fees.

Expedited Orders

Orders placed for in-stock items with expedited shipping (3 Day Select, 2nd Day Air, Next Day Air) before 3:00 pm CST will be shipped the day they are placed. Expedited orders placed after 3:00 pm CST will be shipped the following business day.

Examples (Applicable to in-stock items only):

  • An order shipped 3 Day Select will arrive on the third business day after the order is shipped. For example, if you place an order on Tuesday at 10 am CST, it will be delivered when UPS normally comes on Friday.
  • An order shipped 2nd Day Air will be delivered on the second business day after the order is shipped. For example, if you place an order on Thursday at 9 pm CST, it will arrive the following Tuesday.
  • An order shipped Next Day Air will arrive on the next business day after the order is shipped. For example, if you place an order on Saturday, it will ship on Monday and arrive on Tuesday. If you place an order on Friday before 3:00 pm it will be delivered on Monday (not Saturday).

Return Policy

All returns must be approved by Oozzio and must have an RMA # issued by a representative of Oozzio.

30 Day “hassle-free” Return Policy

Oozzio will accept returns for any merchandise provided it is in the original packaging and has not been used or altered in any way within 30 days of receipt of order. Oozzio also reserves the right to refuse a return for any special or custom order item. An RMA # must be issued by an Oozzio representative and credit will be issued upon receipt and inspection by Oozzio. A restocking fee of up to 25% may apply to special order, custom, or non-stock merchandise. The merchandise must be returned in the original packaging and in a saleable condition and must be shipped at the customer’s expense and insured for the cost of the merchandise. Please do not place any postage, write upon, or in any way alter the manufacturers packing of merchandise. If the item is returned in a non-saleable condition, Oozzio reserves the right to not issue a credit or return to the customer. Once an item is used we will not accept a return on it. Oozzio reserves the right to refuse any return.

Damaged Goods

Unfortunately, there are times when a package will arrive to a customer in a less than perfect condition. While we attempt to take every precaution to avoid merchandise being damaged in shipping, once the product leaves our warehouse, it is the responsibility of the delivery company to deliver your package undamaged. If an item arrives damaged, please notify us within 24 hours and if possible, refuse delivery of the item from the delivery service. If the damage is concealed by the packaging and found upon opening the package, please document all packages and contact us within 24 hours. We will take all possible steps to replace your merchandise as quickly as possible and will handle all claims with the delivery service.

Exchange Returns

Oozzio is more than happy to exchange items. All exchanges must be issued an RMA # by a representative of Oozzio. These items must meet our return criteria of being in a saleable condition upon return to Oozzio. Once the items are received and inspected by Oozzio, the items that need to be exchanged will be sent out to the customer. All shipping cost associated with exchanges are at the customer’s expense.

Product Warranties

All products that have a manufacturer warranty are covered by that warranty from manufacturer defects and covered for the specified amount of time in the manufacturer warranty.

Credit

No credit will be issued to the customer until the returned item (with approved RMA #) is received and inspected by a representative of Oozzio. Once received and inspected, the credit for the return or exchange will be made using the payment method selected by the customer. No credit will be issued for shipping costs on returns unless the return is based on an error caused by Oozzio.

How to Process a Return

  1. Check Your Package – All returns must be in the ORIGINAL PACKAGING, as well as in saleable condition. Any packaging materials, manuals, accessories, warranty cards, and documentation originally sent must be included in the return package. In the event that the returned package does not meet the guidelines listed above, Oozzio reserves the right not to honor the return.
  2. Contact us for a Return Merchandise Authorization (RMA #) – In order to process our customer's returns as quickly as possible and without hassle, we require ALL returns to be accompanied by an RMA #. To obtain an RMA # and any other return information you might need, please email us at [email protected]
  3. Ship Your Return – We want your return experience to be “hassle-free”. Because of this, we strongly recommend that you insure your package for the purchase price of the product so that you are covered in the event of your package being lost or damaged in transit. We also recommend using UPS to return your package as they provide traceable shipments and proof of delivery which guarantees that your package is delivered back to us. Please understand that shipping charges are non-refundable and Oozzio is not responsible for any packages lost or damaged during transit.